Refund policy

Return and Refund Policy

Because every T-Doodle kit is personalised and printed specifically for you - based on your chosen design and size, with your child's name included on designs that feature one - we're unable to offer returns, exchanges, or cancellations once an order has been placed, except where the item arrives faulty, damaged, or incorrect.

This is in line with UK consumer law: personalised and made-to-order items are exempt from the standard 14-day cancellation right that applies to off-the-shelf goods.

Before you order
Please double-check your chosen design and size before completing your purchase - and if your design includes a name, double-check the spelling too. Once an order is placed, we're unable to make changes, as production begins shortly after ordering.

If you've made a mistake and notice it immediately after ordering, contact us as soon as possible at tdoodleshirts@gmail.com - while we can't guarantee a change once production has started, we'll always do our best to help.

Faulty, damaged, or incorrect items
Your right to a working, correctly made product is protected separately under the Consumer Rights Act 2015, regardless of the personalisation exception above.

If your order arrives damaged, faulty, or different from what you ordered, please contact us at tdoodleshirts@gmail.com with your order number and a photo of the issue. We'll happily sort this out for you with a reprint or a refund.

Refunds
Where a refund is approved, it will be issued to your original payment method. Please allow a few business days for it to appear, as processing times can vary between banks and card providers.

Questions
If you have any questions about your order or this policy, please get in touch at tdoodleshirts@gmail.com - we're always happy to help.